Appointment Scheduling & Cancellation
All appointments require a credit card or gift certificate number to hold your reservation.  Should a conflict arise, we require a 24-hour notice for single services or a 48-hour notice for multiple services or guests.  In the case of inadequate notice, your credit card may be charged 50%-100% of the value of services missed.  Your appointment time is reserved just for you, so please be considerate of this policy, it is strictly enforced.

Punctuality, Pre & Post Treatment
This is your time to relax!  Don't cut your service short by arriving late.  We suggest you arrive approximately 15 minutes early on your first visit (except if your appointment is at the time of opening) to Vitality to get the full experience.  This allows us to run on schedule and keeps you from waiting too long because of others.

Environment
Vitality Wellness Spa is located on the second floor.  Therefore, if you have trouble walking up the stairs, please state so at the time of your appointment so that we can be sure to have a Vitality staff member available to assist you.  Please respect the tranquil environment by shutting off your cell phones and leaving small children at home.  Sanitized sandals are provided for all guests to kindly remove their street shoes to help protect the high traffic areas throughout the spa.  Please use gentle voices when entering the treatment area.

Payment & Gratuity
Cash and all Major Credit Cards are acceptable forms of payment.  Services must be paid in full at the time of your visit.  Sorry, we do not accept personal checks or credit card tips.  Envelopes are provided at the front desk to accept cash tips for your spa therapist.  A 20% gratuity is customary and will be added to spa parties and spa packages at the time of check out.  All service fees may be subject to change without notice.

Gift certificates, Coupons, and Vital Rewards
Gift certificates are as good as cash and cannot be replaced if lost or stolen.  Coupons and Vital Rewards must be presented to be valid for redemption and cannot be combined with any other spa discounts or promotions.  When redeeming Gift Certificates, any difference in service value from the initial date of purchase, will be collected at time of checkout.

Exchanges and Product Returns
Vitality Wellness Spa does not issue any refunds on services, products, gift certificates or classes.  Discounts are not included in exchanges.  Products may only be exchanged for another product within 14 days of purchase of equal or greater value.

Personal items
Please leave valuable items and jewelry at home.  Vitality Wellness Spa and its employees are not responsible for lost, stolen, or damaged items.